FAQ
Where is ANARRDA based?
ANARRDA is proudly based in Hong Kong, where each piece is thoughtfully curated and shipped with care.
Are all your pieces handmade?
Yes, every ANARRDA piece is handcrafted with care. Tiny natural variations in texture, tone, or shape are part of the charm—making each item uniquely yours.
How long until my order arrives?
Standard delivery times may vary depending on location, customs clearance, and seasonal demand. CLICK HERE for more details.
To ensure smooth and timely delivery, please double-check your shipping address and contact number before confirming your order. Orders with incorrect shipping details may face delays or return fees.
How much is the delivery fee?
We offer free delivery, with a minimum spend tailored to your region. To discover your exclusive threshold, please visit the link below:
Can I change or cancel my order?
As each piece is carefully prepared once an order is placed, we’re unable to accommodate changes or cancellations. We kindly ask customers to review their selections thoroughly before confirming their purchase. Thank you for your understanding and support of our handcrafted process.
Can I return or exchange my jewellery?
As our items are handmade and hygiene-sensitive, we kindly ask for your understanding that returns or exchanges are not accepted.
Exceptions: If an item arrives damaged or defective, notify us with photos within 24 hours of delivery, and we will happily fix it.
How should I care for my ANARRDA jewellery?
Treat your jewels like the treasures they are — keep them dry and chemical-free! CLICK HERE for more details.
Small update possibility: We might update the care instructions with new tips from time to time.
What is ANARRDA CIRCLE?
ANARRDA CIRCLE is a membership program for our most devoted collectors. Members enjoy early access, exclusive first looks, birthday treat, and more.
CLICK HERE for more details.